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MJAbbott Ltd

Suppliers of professional products and materials

please call 01722 717708 email sales@mjabbott.co.uk


FAQs


I cannot find the item I require

As you will see from our webshop, we can offer, and indeed stock, a considerable range of products from a large number of manufacturers. Therefore, it is impossible to show the full range of items we have access too. We can usually source these other items at fairly short notice. Please contact the sales office on 01722 717708 or send an email to sales@mjabbott.co.uk and we will do our utmost to meet your requirements.

Is this the best price you can offer?
Your nett price will only appear if you are logged in with a username and password, which if you have an account with M J Abbott Ltd you should have received by post. For non-account holders who wish to place a large order, please contact the sales office and we will tailor a quotation to match your requirements.

I can find what appears to be the same item cheaper elsewhere on the web
As we have a highly regarded contracting division, we have carefully chosen the items we stock and sell over a long period of time, and only use high quality products that we know we can rely on in the long term. If you require a budget priced alternative, contact us and we will endeavour to meet your needs.

I have lost my username and / or password
Please contact the MJ Abbott Direct team on 01722 717708 or via email and we will send you a new one.

I am a potential new trade customer
Please call MJ Abbott Ltd on 01722 717708 or email sales@mjabbott.co.ukor complete the Trade Account Form, and we can then give you a username and password.

Order queries
Should you require assistance whilst compiling an order, do not hesitate to contact a member of our direct sales team on 01722 717708.

When will I receive my order?
The majority of our orders are processed and dispatched within one working day. If an item is out of stock we will notify you and put it on back order, or suggest an alternative item. All orders can be delivered to a site address if required, however all orders will require a signature upon delivery. Our standard courier is TNT, but this can vary depending on size of goods or if sent direct from our supplier.

I have a problem with an order delivered by carrier
When orders are delivered by carrier the driver will require a signature. If packages are damaged or missing please ensure that you report this on the carrier's paperwork and notify our direct sales team on 01722 717708 as soon as possible and within seven working days.

Where can you deliver to?
The majority of our deliveries are within mainland UK. Some areas such as the Channel Islands, the Isle of Man, The Isle of Wight, the Scottish Highlands and Northern Ireland may result in additional cost. Please place your order as normal and we will contact you before processing the order with delivery options and costs. We can ship to mainland Europe and can advise according to the size of your order.

How do you deliver large and heavy items such as tanks?
If your product selection includes a very large or heavy item such as a tanks, pipe and duct, the carriage charge will automatically be excluded from the order and we will contact you before processing your order with delivery options. We have our own transport and undertake regular drops for large items through the south of England. For certain items, delivery may be made by the manufacturer.

How are carriage costs calculated?
 
The website will calculate the carriage cost for you when compiling your order, these charges are based on the weights below. If your location is not within mainland UK (see 'Where can you deliver to?' above), additional delivery charges may apply. If no delivery charge is shown it is because an element of your order requires a special delivery. In both cases we will contact you to discuss this. 
 
 

Courier / Delivery Type

Total weight of order

Cost of delivery

Generally Next Day, subject to stock

1 to 10 kg

£12.00

Generally Next Day, subject to stock

11 to 20 kg

£15.00

Generally Next Day, subject to stock

21 to 30 kg

£19.80

Generally Next Day, subject to stock

31 to 40 kg

£24.60

Generally Next Day, subject to stock

41 to 50 kg

£29.40

Generally Next Day, subject to stock

51 to 60 kg

£34.20

Generally Next Day, subject to stock

61 to 70 kg

£39.00

Generally Next Day, subject to stock

71 to 80 kg

£43.80

Generally Next Day, subject to stock

81 to 90 kg

£48.60

Generally Next Day, subject to stock

91 to 100 kg

£53.40

Generally Next Day, subject to stock

101 to 110 kg

£58.60

Generally Next Day, subject to stock

111 to 120 kg

£63.80

Pallet Freight

121 kg & Upwards

£69.00

 
How do I return goods?
 
We want you to be entirely satisfied with your purchase so if you have a problem with any product please contact our sales department in the first instance, within 7 days, we can then discuss the best course of action for return, credit or replacement of items.
 
Payment
 
If you do not have a credit account, payment is required in advance by credit card or cheque. If paying by cheque goods will only be dispatched upon clearing of funds. Companies requiring credit terms are required to complete all sections of our Account Application Form, this will then be considered by our accounts department. Please note our Conditions of Sale.
 
VAT
 
VAT should be added at the standard rate to all orders.

Copyright
 
This website and its contents are copyright of MJ Abbott Ltd - © 2017. All rights reserved.
 
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
  • you may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
 
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New webshop in development

We apologize for any products and/or prices missing from this webshop, but we are investing our energies in a new webshop rather than updating or adding new items to this shop. Prices will still be correct, but if you cannot find a particular item to complete your order, please contact the sales office on 01722 717708 or sales@mjabbott.co.uk and one of our sales team will be able to assist you. Thank you for your understanding. We anticipate the new webshop will be online by the end of 2017.

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We have had a busy show season this year which has now finished, and look forward to seeing you all again next year. Look out for the show schedule which will be posted on the new web shop.

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Please note our new direct dial telephone number that will take you straight through to the team in the Sales Office

01722 717708

For any accounting or other queries, please contact our main office number 01722 716361 and you will diverted to the relevant department

 

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We are now stocking an ever expanding range of ULMA drainage channel in the UK. 
We have been importing this high quality polymer concrete channel range from the Spanish company ULMA since early 2014, and continue to stock this product as a cost competitive alternative to some of the more well known major brands available in the UK.
ULMA is the leading brand of drainage channel available in Spain

Please enter ULMA in the above search bar to see some of the common ranges we stock, and contact us for details on the full ULMA range available to suit your application.
Our delivery costs are calculated on the weight of goods you order so the charge is not known until you complete the ordering process.

Our delivery costs are listed here.

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