FAQs

I cannot find the item I require

As you will see from our webshop, we can offer, and indeed stock, a considerable range of products from a large number of manufacturers. Therefore, it is impossible to show the full range of items we have access too. We can usually source these other items at fairly short notice. Please contact the sales office on 01722 717708 or send an email to sales@mjabbott.co.uk and we will do our utmost to meet your requirements.

Is this the best price you can offer?

We show both a list price, and if applicable, a competitive discounted nett selling price on our webshop. For high value orders, we may be able to improve our Nett selling price so it may be worth phoning or emailing the sales office and asking for a quotation. All prices are shown excluding VAT and carriage, which will be added at the checkout.
If you are an existing trade account customer, by logging in to the webshop using your username and password, any specific discounted terms agreed with our sales office, will automatically be applied to your order, and will be shown as the nett price 

I can find what appears to be the same item cheaper elsewhere on the web

As we have a highly regarded contracting division, we have carefully chosen the items we stock and sell over a long period of time, and only use high quality products that we know we can rely on in the long term. If you require a budget priced alternative, contact us and we will endeavour to meet your needs.

I have lost my username and / or password

Please contact the MJ Abbott Direct team on 01722 717708 or via email and we will send you a new one.

I am a potential new trade customer

Please call MJ Abbott Ltd on 01722 717708 or email sales@mjabbott.co.uk or complete the Trade Account Form, and we can then give you a username and password.

Order queries

Should you require assistance whilst compiling an order, do not hesitate to contact a member of our direct sales team on 01722 717708.

When will I receive my order?

The majority of our orders are processed and dispatched within one working day. However, we cannot stock everything, and so if an item is out of stock we will notify you and put it on back order, or suggest an alternative item. A number of our products, particularly pumps, tanks and similar bulky or high value items, will usually be delivered direct from the manufacturer, and this may take longer than next day.
Where indicated, it may be possible to order some products on a faster delivery from the manufacturer, and you should contact the sales office if this is an option you require as this cannot be accomodated in the webshop delivery system.
All orders can be delivered to a site address if required, however all orders will require a signature upon delivery. Our standard courier is Tuffnells but this can vary depending on size of goods or if sent direct from our supplier.

I have a problem with an order delivered by carrier

When orders are delivered by carrier the driver will require a signature. If packages are damaged or missing please ensure that you report this on the carrier's paperwork and notify our direct sales team on 01722 717708 as soon as possible and within seven working days.

Where can you deliver to?

The majority of our deliveries are within mainland UK. Some areas such as the Channel Islands, the Isle of Man, The Isle of Wight, the Scottish Highlands and Northern Ireland may result in additional cost. Please place your order as normal and we will contact you before processing the order with delivery options and costs. We can ship to mainland Europe and can advise according to the size of your order.

How do you deliver large and heavy items such as tanks?

If your product selection includes a very large or heavy item such as a tank, pipe or duct, the carriage charge may automatically be excluded from the order and we will contact you before processing your order with delivery options. We have our own transport and undertake regular drops for large items through the south of England. For certain items, delivery may be made by the manufacturer.

How are carriage costs calculated?

The website will calculate the carriage cost for you when compiling your order, these charges are based on the weights below. If your location is not within mainland UK (see 'Where can you deliver to?' above), additional delivery charges may apply. If no delivery charge is shown it is because an element of your order requires a special delivery. In both cases we will contact you to discuss this.
Courier / Delivery Type Total weight of order Cost of delivery
Generally Next Day, subject to stock 1 to 10 kg £12.25
Generally Next Day, subject to stock 11 to 20 kg £13.75
Generally Next Day, subject to stock 21 to 30 kg £17.25
Generally Next Day, subject to stock 31 to 40 kg £20.75
Generally Next Day, subject to stock 41 to 50 kg £24.25
Generally Next Day, subject to stock 51 to 60 kg £27.75
Generally Next Day, subject to stock 61 to 70 kg £31.25
Generally Next Day, subject to stock 71 to 80 kg £34.75
Generally Next Day, subject to stock 81 to 90 kg £38.25
Generally Next Day, subject to stock 91 to 100 kg £41.75
     
Pallet Freight 100 kg & Upwards £To Be Advised

How do I return goods?

We want you to be entirely satisfied with your purchase so if you have a problem with any product please contact our sales department in the first instance, within 7 days, we can then discuss the best course of action for return, credit or replacement of items.

Payment

If you do not have a credit account, payment is required in advance by debit/credit card, BACS or cheque. If paying by these methods, goods will only be dispatched upon clearing of funds. Companies requiring credit terms are required to complete all sections of our Account Application Form. This will then be considered by our accounts department for a credit account. Please note our Conditions of Sale.

VAT

VAT will be added at the applicable rate for the product, to all orders, unless the product or the customer are VAT exempt

Copyright

This website and its contents are copyright of MJ Abbott Limited - © 2018. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.